RoofHero — Homeowner Terms of Service

1. Key things to know

Before you proceed, please note:

• Marketplace only — not the builder. RoofHero introduces you to licensed contractors. If you hire a contractor, your building contract and all payments are directly with that contractor, not RoofHero.
  
• Prices shown are a guide. Our system uses aerial roof data and your brief. The final price is confirmed only after the contractor’s on-site inspection.
• Re-quote safety net. If, for the same scope, the contractor’s final price changes by more than 5% after inspection, RoofHero will re-open the tender so you can compare updated offers.
• Deposits and insurance certificates.
  

• NSW: Maximum deposit is 10%. For jobs over $20,000, the contractor must provide a valid Home Building Compensation (HBCF) certificate before taking any money (including a deposit) or starting work.
• VIC: For jobs over $16,000, the builder must provide Domestic Building Insurance (DBI) documents before taking any money. Deposit caps: ≤10% if contract < $20,000, ≤5% if ≥ $20,000.
• How we get paid. Contractors set their own prices. If you hire through RoofHero, the contractor pays us a referral fee. We don’t add a separate fee to your price.

2. Scope of these Terms

These Terms apply when you use roofhero.com.au to scope, request, receive and compare roofing quotes, and to communicate with contractors. By clicking “I agree” (or similar), you accept these Terms and consent to electronic communications. You must be 18 or older and legally entitled to engage a contractor for the property.

3. Our role

We provide an online marketplace to connect homeowners with contractors.

RoofHero does not perform works, supervise worksites, or handle your payments.

We are not a party to the building contract between you and any contractor.

4. Estimates, inspections and final pricing

• Prices shown are estimates only, based on roof data and your brief.
• The contractor must verify the scope on-site before confirming the final price.
• If scope changes are discovered, the contractor must explain them and provide revised pricing.
• If the same scope changes price by more than 5%, RoofHero will re-open the tender.

5. Jurisdiction-specific rules

New South Wales

• Maximum deposit is 10%.
• For jobs over $20,000, you must receive a valid HBCF certificate before paying any money.
• Written contracts are required for jobs over $5,000.

Victoria

• For jobs over $16,000, DBI documents must be provided before paying any money.
  
• Deposit caps: ≤10% if under $20,000, ≤5% if $20,000 or more.

6. Payments and certificates

• You pay contractors directly. RoofHero does not hold customer funds.
  
• Contractors must provide HBCF/DBI certificates before accepting any deposit.

7. Your responsibilities

• Provide accurate information about your property.
  
• Allow safe access for inspections and works.
  
• Obtain approvals from strata/owners’ corporations or councils, unless otherwise agreed with the contractor.

8. Contractor obligations (summary)

Contractors on RoofHero must:

• Hold the required licences and insurance (including public liability and workers compensation).
  
• Verify roof measurements on-site before confirming the final price.
• Provide HBCF/DBI documents where required before taking any deposit.
• Act professionally and not solicit RoofHero customers off-platform.

9. Reviews and homeowner content

You may post reviews and upload content, but you must not post unlawful, misleading or defamatory material. By submitting content, you grant RoofHero a licence to display it. RoofHero may moderate or remove content.

10. Privacy and communications

We handle personal information in line with our Privacy Policy and Collection Notice. Marketing communications are optional and require your consent. You can unsubscribe at any time.

11. Complaints and disputes

Workmanship or contract issues are primarily between you and the contractor.

RoofHero may assist in facilitating communication but does not adjudicate disputes.

You may also contact NSW Fair Trading or Consumer Affairs Victoria. See our Complaints & Disputes page for more information.

12. Consumer rights and liability

• Nothing in these Terms limits your rights under the Australian Consumer Law or state building legislation.
  
• RoofHero is responsible only for providing the marketplace service.
• RoofHero is not responsible for contractor workmanship, delays, or safety practices.
  
• To the extent permitted by law, our liability for services is limited to resupplying the service or covering the cost of resupply.

13. Anti-bribery and referral transparency

RoofHero prohibits undisclosed personal inducements in tendering. Referral arrangements are disclosed above (“How we get paid”).

14. Electronic acceptance

By clicking “I agree” (or similar), you consent to these Terms and to electronic communications.

15. Changes to these Terms

We may update these Terms from time to time. The version that applies to you is the version in place at the time you accepted.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia.

17. Version control

Version 1.0 — Effective 30 September 2025.