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FAQ’s

Roof Replacement FAQs (plus Colorbond®, repairs & more)

 Got questions about pricing accuracy, timelines, or what a Digital Roof Scan is? You’re in the right place. Browse the categories below or search to jump straight to the answer
Get My Roof Quote
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Top Questions

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Which service do I need?

Start with Get My Price. Your Digital Roof Scan builds a Roof Plan that roofers can price from; we’ll help match the right service based on your brief and roof type.

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Do you handle insurance claims?

Share your address and brief. We create a remote roof measure + scope and invite vetted roofers to submit Offers. You compare, pick a roofer, and they do a quick on‑site check to lock the final price and schedule the job. (Learn more on /how-it-works.

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What happens if a price changes after inspection?

No. We use satellite/aerial imagery and your brief to prepare the pre‑inspection price. You’ll only meet the selected roofer for the short on‑site check.

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What NSW rules apply (deposits ≤10%, HBCF ≥$20k)?

You contract and pay the roofer you select. RoofHero is your transparent introducer/coordinator and helps keep everything organised.

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What info do I need to start?

Your address, a simple roof brief (material preference, issues, photos if handy), and contact details. That’s enough to generate your pre‑inspection price.

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I’m a roofer — how do I join?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

FAQs by Category

Pricing & Accuracy

How accurate are the first prices?

Share your address and brief. We create a remote roof measure + scope and invite vetted roofers to submit Offers. You compare, pick a roofer, and they do a quick on‑site check to lock the final price and schedule the job. (Learn more on /how-it-works.)

Is the first price final?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

How long until I can compare?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

What if the price needs to change after inspection?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Is any data shared?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Process & Timelines

How does RoofHero work?

Share your address and brief. We create a remote roof measure + scope and invite vetted roofers to submit Offers. You compare, pick a roofer, and they do a quick on‑site check to lock the final price and schedule the job. (Learn more on /how-it-works.)

Who do I pay, and when?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Digital Roof Scan & Roof Plan

What is a Digital Roof Scan?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

What if my roof image looks wrong?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Contractors, Role & Fees

Is RoofHero a builder?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Are there extra fees for homeowners?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

How many roofers will price my job?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Materials & Job Types

Do you handle Colorbond® metal roofing and tile‑to‑metal conversions?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

NSW Rules & Compliance

NSW deposits and HBCF — what should I know?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Privacy & Data

How do you handle my data?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Support, Changes & Next Steps

What if something changes after booking?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

I’m a roofer — how do I join?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Pricing & Accuracy

How accurate are the first prices?

Share your address and brief. We create a remote roof measure + scope and invite vetted roofers to submit Offers. You compare, pick a roofer, and they do a quick on‑site check to lock the final price and schedule the job. (Learn more on /how-it-works.)

Is the first price final?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

How long until I can compare?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

What if the price needs to change after inspection?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Is any data shared?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Process & Timelines

How does RoofHero work?

Share your address and brief. We create a remote roof measure + scope and invite vetted roofers to submit Offers. You compare, pick a roofer, and they do a quick on‑site check to lock the final price and schedule the job. (Learn more on /how-it-works.)

Who do I pay, and when?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Materials & Job Types

Do you handle Colorbond® metal roofing and tile‑to‑metal conversions?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

NSW Rules & Compliance

NSW deposits and HBCF — what should I know?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Contractors, Role & Fees

Is RoofHero a builder?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Are there extra fees for homeowners?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

How many roofers will price my job?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Privacy & Data

How do you handle my data?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

Digital Roof Scan & Roof Plan

What is a Digital Roof Scan?

Before the on‑site inspection, we show prices (not quotes). After the on‑site check confirms the final scope, the contractor issues a final quote

What if my roof image looks wrong?

Your contractor checks the structure on‑site. Metal roofs are typically lighter than tiles; the inspection confirms any structural items before the final quote

Six Simple Steps to Your New Roof

Confirm Roofline

Confirm Roof

Digital Roof Scanline

Digital Roof Scan

Roof Planline

Roof Plan

Price Check with Roofersline

Price Check with Roofers

Compare Pricesline

Compare Prices

Book & Scheduleline

Book & Schedule

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Accuracy: ~95% pre‑inspection accuracy (remote measurement + your brief). On‑site check locks the final ~5%. Safety Net: If the same scope needs to move by >5%, we re‑open the tender so roofers can re‑price competitively.

Prices shown are based on remote measurement and your brief. An on‑site check confirms the final. For the same scope, if a price needs to move by >5%, we re‑open the tender so roofers can re‑price